Enjoy Free Cancellations upto 3 days before the Booking start
Enjoy Unlimited Free Booking Modifications
Reschedule before start #
Modifications prior to 3 days from booking start are absolutely free of cost! A small fee (INR 200) is charged if the modification is done in the last 3 days from booking start time.
Extension post start #
For Doorstep Bookings: Extension within 2 hours of Bookings End time will lead to cancellation of Doorstep Collection. No refunds applicable
Shortening post start
No charges or refunds applicable
Shortening/Rescheduling within 24hrs of booking start or booking end.
Customers will not be able to change booking start time or shorten the booking end time. No refunds will be applicable. Although Customers can anytime extend the booking.
Late return would be charged on the basis of the amount of time for which the user is late. Late penalty will be much higher than normal booking fee.
Pricing plan change
Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis.
The free kilometres allotted to the customer will be proportional to the number of hours booked and the flexi package chosen.
The minimum booking duration for which the prices will be charged is 2 days.
Discount is applicable only on trips of a duration equal or greater than 8 days at the time of booking. Discount is applicable only on the booking fee after adjustment for credits (excluding refundable deposit, if any) paid in advance to book the car. Discount will not be applicable on blackout days. List of upcoming blackout days / peak seasons is here (Please ensure that you select your city to view corresponding blackout days/peak season). Bike Rental Srinagar reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified.
Free Fuel is only included in pricing for with fuel bookings. Members will only be eligible for reimbursement of fuel expenses upon the submission of a Bill containing the quantity of fuel filled, the date on which the fuel was bought and the cost of the fuel.
In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the booking, with fuel at the same level as at the start of the booking.
If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then Refuelling penalty will be applicable.
The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also be notified by SMS on your registered number.
Breakdown of vehicle
1. The Member shall be responsible for the costs related to the repair, recovery, and loss of use of any Bike Rental vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the Member or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of Bike Rental Srinagar vehicles or the insurer of the other vehicle involved in the accident).
2. Where the Member is not responsible for the breakdown of the Bike Rental Srinagar vehicle, Bike Rental Srinagar shall refund an amount equal to the cost of the unused hours of such booking. Further, Bike Rental Srinagar shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the Bike Rental vehicle
Usage of Bike Rental Srinagar/Driving Credits
Customers will be able to use Bike Rental/Driving credits upto 30% of Booking amount (excluding refundable deposit, if any) or upto 10,000 whichever is lesser.There is individual expiry associated with all the credits in the system which is mentioned in the Credit Transaction Details page in app and website.
Returning the vehicle to the wrong location
₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned to the correct location
Traffic and Parking violations
Full payment of fines + ₹500 per 30 days late in payment
Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up.
No refunds would be applicable
Overspeeding >= 125 km/hr
₹2500 (over and above any government fines that may have been levied)
Expulsion from Bike Rental Srinagar if overspeeding occurs in two bookings
Overspeeding >= 150 km/hr
Expulsion from Bike Rental Srinagar
₹1,000 + applicable damage costs related to interiors
The member will be liable for the full cost of damage to the vehicle + miscellaneous expenses arising out of the damages.
Recommendation- Bike Rental Srinagar would recommend that the member consult the RC Documents of the rented vehicle for information as to the correct fuel type.
Key not returned at end of reservation
₹ 2000 + replacement cost, if not returned within 3 days
₹ 2000 if co-driver has not been added in the booking before booking start time.
Vehicle Damage (Accidental)
Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/.
Vehicle Damage (Intentional or Consequential)
In case of any intentional damage or damage caused to the vehicle as consequence of the member driving the car, even after the car is damaged and need urgent repair (Examples include but are not limited to:
a. driving in water loggings resulting into engine breakdown,
b. driving after under body damages resulting into engine break down because of oil drainage,
c. driving while under the influence of alcohol or other intoxicants,
d. driving with clutch over pressing etc.
Member will be liable for the full cost of repair post damage to the vehicle + loss of expected revenue arising out of the damage.
Towing and Impounding
No cost if caused by vehicle failure
Full cost if caused by user negligence
Cleaning required (interiors)
Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing / Drycleaning (for seat covers, door panels) would be charged at ₹1,500.